Frequently Asked Questions

lovely shaded outdoor patio at Broadway with plenty of seating and plants

Visiting hours.

We recommend visiting from10:00 am until 8:00 pm, but we can be flexible to accommodate our residents’ needs.

How do I find out about activities provided for the resident?

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. You may ask our Activities Director to go over the specifics of our program, but we also welcome friends and family to visit and attend our special events.

What role do Social Services play?

Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in the care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

How is the laundry done? Can family members take laundry home?

Should you wish to have your laundry washed by us, please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week. All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

Is there a limit to the number of people who can visit at one time?

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to two people in a resident room at one time.

Can children visit?

Yes, children can visit.                                                                                                                                           

Can we bring a family pet to the facility?

Yes, but the pet must be on a leash and properly vaccinated. Pets must be supervised at all times.

How often will a physician or health professional visit?

Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Where should I park when I come to visit?

Visitor parking is located around the perimeter of the facility as well as street parking.

Is there someone who provides haircuts?

Yes, we have beauticians available.